jollyp Casino Privacy Policy

1. Introduction

jollyp Casino ("jollyp," "we," "us," "our") operates the online gaming platform accessible at jollyp.net (the "Platform"). As a data controller, jollyp is responsible for the personal data you provide when you register, play, transact, or otherwise interact with the Platform.

This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal data. It also outlines the rights available to you as a data subject under Philippine law. Please read this document carefully. By using the jollyp Platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of your agreement with jollyp Casino.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), the data controller responsible for your personal data is:

• Entity: jollyp Casino
• Platform: jollyp.net
• Data Protection Officer (DPO) Contact: support at jollyp.net
• Operating Jurisdiction: Republic of the Philippines

If you have any questions or concerns about how jollyp handles your personal data, you may contact our Data Protection Officer directly using the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

3.1 Data You Provide Directly

When you register for a jollyp account, complete KYC verification, make a deposit or withdrawal, or contact our support team, we collect the following categories of personal data:

3.2 Data Collected Automatically

When you access the jollyp Platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geolocation (city/region level)
• Device type, operating system, and browser version
• Pages visited, game sessions played, session duration, and click-stream data
• Cookies and similar tracking technologies (see Section 7)
• Login timestamps and access logs

3.3 Data from Third Parties

jollyp may receive personal data about you from third-party sources, including payment processors (e.g., GCash, PayMaya), identity verification service providers, fraud prevention agencies, and PAGCOR-mandated reporting systems. Such data is handled in accordance with this Privacy Policy.

4. How We Use Your Personal Data

jollyp Casino uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your jollyp player account.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with PAGCOR regulations and anti-money laundering requirements.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card.
• Game Delivery: To provide access to jollyp's full game library, including slots, fishing games, bingo, and live dealer titles.
• Customer Support: To respond to your enquiries, complaints, and support requests.
• Responsible Gaming: To monitor gaming behaviour, enforce deposit and loss limits, and action self-exclusion requests in accordance with our Responsible Gaming Policy.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Legal Compliance: To comply with applicable Philippine laws, PAGCOR regulations, and court orders.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent. You may opt out at any time.
• Platform Improvement: To analyse usage patterns and improve the jollyp user experience.

5. Legal Basis for Processing

jollyp Casino processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the jollyp gaming service).
• Legal Obligation: Processing is required to comply with applicable laws, including PAGCOR licensing conditions, anti-money laundering regulations, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for jollyp's legitimate interests, including fraud prevention, platform security, and responsible gaming enforcement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

jollyp Casino does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya/Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your financial transactions.
• Identity Verification Providers: Third-party KYC and liveness-check service providers engaged to verify your identity documents.
• Game Software Providers: Licensed game studios whose titles are hosted on the jollyp Platform, to the extent necessary for game delivery and fairness auditing.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulatory mandate.
• Fraud Prevention Agencies: Third-party fraud detection and anti-money laundering screening services.
• IT and Hosting Providers: Cloud infrastructure and cybersecurity service providers engaged to operate and secure the jollyp Platform.

All third-party service providers engaged by jollyp are contractually required to process your personal data only for the specified purpose and to maintain appropriate security standards consistent with the Philippine Data Privacy Act.

7. Cookies and Tracking Technologies

jollyp Casino uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game lobby layout.
• Analytics Cookies: Collect anonymised data about how players use the jollyp Platform, helping us identify areas for improvement.
• Marketing Cookies: Used to deliver relevant promotional content to you, subject to your consent.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the jollyp Platform. A cookie consent banner is displayed on your first visit to jollyp.net, where you can set your preferences for non-essential cookies.

8. Data Retention

jollyp Casino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, jollyp will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

9. Data Security

jollyp Casino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jollyp Platform.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular penetration testing and vulnerability assessments conducted by independent security firms.
• Multi-factor authentication requirements for all administrative access to jollyp systems.
• Continuous monitoring and intrusion detection systems operating 24/7.
• Formal data breach response procedures, including notification to the National Privacy Commission (NPC) within 72 hours of discovering a breach that poses a real risk of serious harm.

While jollyp takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jollyp Login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jollyp Casino:

• Right to be Informed: You have the right to know what personal data jollyp collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data jollyp holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data in your jollyp account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to jollyp's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jollyp has violated your data privacy rights.

To exercise any of the above rights, please contact jollyp's Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) calendar days. We may need to verify your identity before processing your request.

11. Children's Privacy and Age Restriction

jollyp does not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account is held by a person under 21, we will immediately suspend the account, forfeit any associated balances, and securely delete the personal data of the underage individual.

If you believe that a minor has registered on the jollyp Platform, please notify us immediately at the contact details provided in Section 14 so that we can take prompt action.

12. Cross-Border Data Transfers

jollyp Casino may transfer your personal data to service providers located outside the Philippines, including cloud hosting providers and game software studios. Where such transfers occur, jollyp ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act, including contractual data processing agreements with all overseas recipients.

jollyp will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first obtaining your explicit consent or implementing appropriate contractual safeguards.

13. Updates to This Privacy Policy

jollyp Casino reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will notify registered players by email and post a prominent notice on the jollyp Platform at least fourteen (14) days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of the jollyp Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or jollyp's handling of your personal data, please contact our Data Protection Officer:

• Email: support at jollyp.net
• Response Time: Within 30 calendar days of receiving your request
• Support Hours: 24 hours a day, 7 days a week
• Languages: English and Filipino

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with jollyp's response to your data privacy concern.